A.B.K. Cosmetic and Perfumes LLC provides the content, services, and promotional materials available on and through the websites that Artista owns or controls (today or in the future), including www.artistacosmetic.com (the Sites) subject to the following terms and conditions (Terms and Conditions). These Terms and Conditions also apply to the way we interact with you, and you interact with us, on third party sites where we post content or invite your feedback or participation, including, but not limited to, Twitter, Facebook, Instagram, YouTube, Pinterest, and Google+ (Artista Cosmetic Channels). By accessing or using the Sites, participating on the Artista Cosmetic Channels, or signing up for the Mobile Program, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions, which include an ARBITRATION PROVISION, CLASS ACTION WAIVER, and our Privacy Policy.

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Please review the other policy statements that appear throughout our Sites including for Artista's loyalty program so you understand specific terms relating to functionality, ordering information, promotions, contests and our use of photos and videos you may provide to us. References to Terms and Conditions include these other policy statements.

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Customer Care

Your satisfaction is everything to us! Due to the nature of the product and hygienic reasons, all sales are final. If you feel that you have received a defective product, please contact us within five (5) business days from your delivery date and we will gladly exchange your unused item in its original packaging. A defective product can only be exchanged for the same item. For more information on exchanging, please contact our customer service through the Contact Us tab or by emailing customer service at sales@artistacosmetic.com. A customer service representative will get back within 12-24 business hours.

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For all questions about shipping and delivery, please contact +971 4 225 6038. To ensure that your package is properly delivered, and that you receive your order within the given time frame, please make sure that your address is fully entered and correct. Please correct abbreviations and have spaces inserted properly, as these are automatically printed on your shipping label and we do not take responsibility for the incorrect information. Shipping fees are non-refundable. 

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Please note that we cannot cancel or make changes to an order after it has been placed due to our fast processing and shipping times.

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If your tracking information states that your package was delivered, and you have not received it please address this with the United Arab of Emirates Postal Service. Artista Cosmetics does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that are confirmed as delivered. 

Promo and discount codes cannot be applied after a purchase.

 

Privacy and Safety

Artista Cosmetics Privacy Policy

Artista Cosmetics is committed to protecting both the personal as well as business information you share and/or store with us. By using this website, you consent to this Privacy Policy, which applies to transactions and activities and data gathered through the Artista Cosmetics Website and interaction you may have with its related Social Media accounts. Please review this Privacy Policy periodically as we may revise it without notice.

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Mailing Address:

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A.B.K. Cosmetics and Perfumes LLC
PO Box 172891
Dubai, UAE

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What information do you collect from me?

Generally, we collect information that may personally identify you when you voluntarily:

• register an account on this Website,

• place an order,

• enter a contest or sweepstakes,

• respond to a survey or communication such as e-mail, or

• engage with another Website feature.

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Account Registration

You may choose to create a personal account on our Website, which may require that you disclose certain personally identifiable information for identification, including a unique email address and demographic information.

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Billing and Credit Card Information

In addition, our services comprise, generally, beauty retail services. In order to enable payment by you to fulfill your orders, we may collect name, address, telephone number, email address, credit card information, and other billing information. This information will only be shared with third parties who facilitate completion of the purchase transaction, such as by fulfilling orders and processing credit card payments.

We will not disclose your billing and/or credit card information with other third parties unless required by law or a court order, or unless disclosure is required to address an issue implicated by the financial transaction. For instance, if you claim that your billing and/or credit card information was used to make a purchase you did not authorize, details about the transaction may be disclosed to law enforcement and any party we deem necessary to address the matter.

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Gift Recipient Information

We may also collect information about gift recipients, including name, delivery address, phone number, and other information, so that may be may be able to fulfill any purchases made on their behalf. We do not use information we collect about gift recipients for marketing purposes.

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Changes to Personally Identifiable Information

To change any personally identifiable information that you have shared with us, you may contact us.

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How is My Information Used?

The information we collect is used for a variety of purposes, such as:

• to enable your use of our Services, such as enabling you to make purchases of clothing and accessories we have listed for sale by processing your transactions;

• to perform statistical, demographic and marketing analyses of users of our Services to improve our relationship with our customers by personalizing your site experience where possible, allowing us to deliver the type of content and product offerings in which you are most interested;

• to improve our service to you in responding to any of your customer service requests;

• for product development purposes;

• to customize your experience by allowing advertising to be targeted to the users for whom such advertising is most pertinent; and

• to administer contests, promotions, surveys, and/or other site features. 

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Direct Communication

We may contact you via email, telephone, text, paper mail, or other delivery method regarding the status and/or delivery of any products or services that you may have purchased through this Website.

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E-mail List

Visitors to the Website who register an account or engage with other site features, such as marketing programs and “members only” content, will be given a choice whether they would like to be included on our email list and receive e-mail newsletters from us.

If you have opted-in to receive email newsletters from us, you may periodically receive communications including links to and information regarding sales, promotions, sweepstakes, and other information that we believe you may find interesting.

If you have not opted-in to receive email newsletters from us, you will not receive these e-mails.

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How to Opt-Out of E-mail List

If you would no longer like to receive email newsletters from us, you can unsubscribe by selecting the unsubscribe link located at the bottom of any of our promotional emails.

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How is My Information Stored?

We implement a variety of security measures in an effort to reasonably maintain the safety of your personal information.  Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

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What Information is Collected Through Technology and by Third-Parties?

As you browse through our website and place orders, we automatically collect and store the following non-personal, or anonymous information about your visit:

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• the date and time you access our site;

• the pages you visit on our site;

• if You navigate to our site by clicking a link, the location of that link;

• the technical capabilities of the computer you use to access our site;

• the internet service provider You use to connect to our site (for example "companyX.com" if you have a commercial internet account, or "universityX.edu" if you connect from a university); and

• the IP address (a number automatically assigned to your computer whenever you are surfing the internet) from which you access our site.

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We use this information, in the aggregate, to make our website more useful to visitors — to learn about the number of visitors to our site and the types of technology used, to detect operational problems, and to improve the website's overall security.

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Cookies, Beacons, Local Storage and Other Similar Technologies

We use "cookies," Web beacons, HTML5 local storage and other similar technologies. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For example, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

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You may choose to have your computer warn you each time a cookie is being sent, or you may even choose to turn off all cookies through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look to your browser Help menu to learn the correct way to modify your cookies. Do note, that if you turn cookies off, you may lose access to many features that make your experience on our website more efficient, and some of our services will not function properly. If you turn cookies off and are unable to place an order online through our website, you may still place orders over the telephone by contacting customer service.

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We do not respond to browser-based "do not track" signals. 

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We may transmit non-personally identifiable website usage information to third parties in order to show you advertising for Artista Cosmetics when you visit other sites.

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Analytics, Log Files and Reading History

We gather certain information automatically and store it in log files. This information may include IP addresses, browser type, operating system and other usage information about the use of our Services, including a history of the pages you view.

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We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, including customized recommendations, advertising, to improve marketing, and to track access and use of our Services across the devices that you may use to access our Services.

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Which Third-party Persons/Entities is My Personally Identifiable Information Shared With?

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We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

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Disclosure by Necessity

We may occasionally access, preserve, and/or disclose personal information as required by law, for example, to comply with a court order or subpoena or we have a good faith belief that such action is necessary to:

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• comply with the law or with legal process;

• protect and defend our rights and property;

• protect against misuse or unauthorized use of our Services; or

• protect the personal safety or property of our users or the public (among other things, this means that if you provide false information or attempt to pose as someone else, information about you may be disclosed as part of any investigation into your actions). 

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Children's Guidelines

COPPA Compliance. We do not knowingly collect or store any personal information about children under the age of 13.

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Amendments

This Privacy Policy may be amended by us at any time and without notice, but only by amending this Policy as posted on this Website. Any amendments will become effective 30 days after being posted on the website, unless circumstances require that a change be immediately implemented.

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Questions and Feedback

We welcome your questions, comments, and concerns about privacy. Please feel free to contact us with any comments and/or concerns regarding this policy to sales@artistacosmetic.com

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All returns for international orders should be sent to:

ABK Cosmetic and Perfume LLC

PO Box 172891

Dubai, UAE

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Payment Methods

Credit / Debit Cards  - PAYPAL - Offline Payments

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Accuracy of information; cosmetic sales only
We attempt to be as accurate as possible when describing our products; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colors or other content available on the Sites are accurate, complete, reliable, current, or error-free. From time to time there may be information on the Sites that is in error, including with respect to descriptions, pricing and availability. Artista reserves the right to correct those errors and to change or update information at any time without prior notice (including after you have submitted your order).

Our product descriptions and content are for educational and informational purposes only. We manufacture and sell cosmetics, so none of the statements on the Sites have been evaluated by the U.S. Food and Drug Administration or any other country's drug regulatory authorities and the results reported, if any, may not necessarily occur in all individuals. We are not offering products to diagnose, treat, cure or prevent any condition or disease. The Sites are not a substitute for medical advice from your own health care practitioner. Please test all products before use.

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indemnification
You agree to defend, indemnify and hold harmless Artista, its affiliates, licensors and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms and Conditions or your use of the Sites, including your contributions, any use of the Sites’ content, services and products other than as expressly authorized in these Terms and Conditions or your use of any information obtained from the Sites.

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fraud protection
We reserve the right to refuse to process any order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order or our customer service department may call you at the phone number you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.

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Intellectual property
All content available on the website, including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations and software, and the compilation and arrangement thereof (collectively, the Content) is the property of ARTISTA Cosmetic or its licensors A.B.K Cosmetic and Perfume LLC, and is protected by United Arab of Emirates, Saudi Arabia and international copyright laws and treaties.

The trademarks, logos, and service marks displayed on the website owned by Artista Cosmetic and its licensors A.B.K Cosmetic and Perfume LLC, (collectively, the Trademarks) are the registered and unregistered marks of Artista, our affiliates, partners or licensors, in the United Arab of Emirates and other countries, and are protected by United Arab Emirates, Saudi Arabia and international trademark laws and treaties. Third party trademarks displayed on the Sites are the property of the respective third party and utilized by Artista pursuant to a license.

Except as required under applicable law, neither the Content nor Trademarks nor any portion of the Sites may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our prior written consent. Requests for permission should be directed to our UAE office via email,
info@artistacosmetic.com

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General
By using the Sites or signing up for the Mobile Program, you acknowledge and agree that these Terms and Conditions, which include our Privacy Policy constitute the complete and exclusive agreement between us concerning your use of the Sites and/or participation in the Mobile Program, and supersede and govern all prior proposals, agreements, or other communications.

We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the changes on the Sites. Any changes are effective immediately upon posting to the Sites. Your continued use of the Sites and/or participation in the Mobile Program constitutes your agreement to all such Terms and Conditions.If you have any questions regarding these Terms and Conditions, please contact us at info@artistacosmetics.com.